Refund Policy

Credit and Exchanges

It is our endeavor to provide you with the right item or gift, however if it’s not “Just Right” we will be happy to work with you. Jewelry returned within 30 days in its original condition will be given a store credit. The credit can be used at anytime and does not expire. The jewelry must be accompanied by the receipt.


Layaway payments are required every 30 days. We require 20% down of the total amount placed on layaway. Length of layaway is determined at time of sale. If circumstances arise and payment cannot be made, we ask that you give us a call. If we have not heard from you for more than 90 days, we will return the item to stock. There is a 10% restocking fee. The remainder of your paid balance become a store credit to be used as you wish.

Special Orders

Special orders are not returnable. This is an item that is ordered to your specifications. We are unable to return it to the manufacturer as well. If it is an item we have custom-made for you, then we will issue a store credit, provided it is within a reasonable time period. We want you to be extremely happy with your purchases at Caldwell Jewelers.


Shipping is available from the US postal Service and Fedex. We will be glad to Ship overnight/insured and registered/insured. Prices vary on size and the value of the shipment. Any shipping or special insurance charges will be added to the amount of the sale.